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How to use your electronic membership card

Product info • by Natasha Butler • 01 July 2020
 
So you’ve signed up with GetSavvi Health for medical insurance, but before you can get access to your benefits you’ll need your membership card.

In this blog, we’ll go over everything you need to know about your electronic membership card.

What is your electronic membership card?

This is the card containing all your details as a GetSavvi Health member. It includes your and your dependants’ personal info, your member details and important contact numbers.

Who will get a card?

You, as the principal member, will get your own card. Your spouse will get a separate card. If you have children, their details will appear on your card (up to five children). If you have additional children, you’ll be issued with another card.

How to get your card

We’ll send your electronic membership card with your membership pack via email. Simply download the card onto your cellphone for future use.

When can you use your card?

When your card has been emailed to you, you may use it to access your benefits immediately. Please note that certain benefits have waiting periods, so you may only access those benefits after their waiting periods have elapsed.

How to use your card

It’s important to keep your GetSavvi Health electronic membership card with you at all times. You, your spouse or dependants will need to present the card when visiting a network service provider. You won’t be able to access your benefits if you don’t have your card.

For example, if you have access to GP visits, present your electronic membership card to the receptionist and GetSavvi Health will cover the consultation and medication.

Or if you’re in need of emergency medical services or advice, after you’ve called the emergency number, emergency services will ask you for your membership number after which they will provide you will medical advice and/or ambulance services, whichever you require.

Another example is if you’re visiting a network pharmacy for a consultation or to collect medication, simply present the card on your phone to the pharmacist.

Replacement card/s

You, as the principal member, may request a replacement electronic card/s in the following instances, if you:

Simply contact our Call Centre on 0861 18 92 02 or email talktous@getsavvi.co.za and we’ll email your new electronic card to you.

Physical membership card/s

If you require a physical membership card/s, you’ll be charged a once-off fee of R50 per card. Please note that we rely on the South African Post Office so we cannot guarantee prompt delivery of your card/s.

Benefits of having an electronic card

  1. Because an electronic card is on your phone, you’ll have easy access to it at all times.
  2. An electronic card is safer as you won’t have to worry about losing it.
  3. It’s more cost-effective because if you accidentally delete it from your phone you can simply download it from your membership pack again.
  4. You won’t have to pay for a new card if you need to update your details. We’ll simply update your info and email your new electronic card/s to you free of charge.
  5. If you want to reduce your carbon footprint, an electronic card is the better choice as it’s kinder to the environment.

If you have any further queries on your GetSavvi Health electronic membership card, call us on 0861 18 92 02 or email talktous@getsavvi.co.za and an agent will get back to you as soon as possible.

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